Front Desk Representative
Part Time • Urbandale
If you love working with children and want to have a blast when you come to work, Goldfish is the place for you! We have a wonderful warm and tropical atmosphere that will make you smile every day when you come to work. We wear flip flops, we sing on the job, we give high fives freely, but most importantly, we love our employees and reward them for their hard work.
We are currently hiring multiple energetic Part-Time Sales and Member Services Representatives who have a passion for kids and the water. Must be able to work 2 shifts per week (min 8-10 hours) and be available 1 weekend day minimum. Prior swim experience is not necessary, but a willingness to learn and have FUN is a must!
A Few Things About Us:
- We work hard, but love to have fun with our students and each other!
- Training is paid and Lifeguard/CPR courses are provided in-facility once per month exclusively to Goldfish employees!
- Shifts are set each week and consistent until YOU request a new schedule! Part-time schedule
- Financial bonuses and advancement opportunities including supervisory and management positions!
- Wonderful warm and tropical atmosphere centered around kids and family comfort!
- Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
- Leadership roles starting at $15.50
- Flexible part-time hours and scheduling
- Competitive pay
- Growth opportunities
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- On-the-job training and certification opportunities
Position Requirements:
- High energy – you believe work should be fun!
- Service mindset - you take pride in making sure our members are taken care of!
- Able to take initiative and have great organizational skills!
- Excellent communication and able to develop relationships with our members!
- Passionate about working with children of all ages and ability levels!
- Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff once per month, limited exclusively to Goldfish Swim School staff members!)
Job Title: Sales & Member Services Representative
Reports to: General Manager
FLSA Status: Non-Exempt
Summary:
- Promotes quality customer service face to face and over the phone to current and future guests.
- Process sales and enrollment transactions.
- Acts as the first point of contact for current and future Goldfish guests, and responsible for presenting a positive image for the company.
Customer Service Duties and Responsibilities:
- Supports operational duties such as reaching out to interested families, sharing information about our lessons to walk-in customers, and processing student registrations using effective sales/customer service techniques.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising.
- Checks voicemail and email correspondence and responds in a timely manner.
- Makes collection calls to resolve open account problems.
- Brings creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.
- Fulfills other duties and responsibilities as assigned by the Employer, including training as working as a team Swim Instructor if desired. *Ask about becoming a Swim Instructor in your interview!
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: Lifeguard, CPR, First Aid and AED certification required within 90 days of hire (internal training provided).
Work Environment: While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. We encourage our staff members to stand, smile, and greet our guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate.
Candidate Profile:
- Outgoing and energetic personality
- Friendly, positive attitude
- Strong work ethic
- Dependable, punctual, detail-oriented, and well organized
- Ability to multi-task
- Focused on SAFETY
- Flexible and able to adapt to company growth and evolving responsibilities
- Must be comfortable working with and around young children
- If you are a team player, energetic, are excited to work with children and make a difference in their lives, then this is the job for you!
Compensation: $14.00 - $16.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!